Privacy Policy

At Tero Greens Private Limited (“Company,” “we,” “our,” or “us”), we value the trust you place in us and recognize the importance of secure transactions and the protection of your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website [www.wearetero.com] (“Site”) or use our services. Please read this policy carefully to understand our practices regarding your personal data.

By using this Site, you agree to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use our Site or services.

1. Information We Collect

We may collect and process the following information:

1.1 Personal Information

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (Credit/Debit card information, UPI, etc.)
  • IP address


1.2 Non-Personal Information

  • Device type, operating system, and browser information
  • Usage data and browsing history (collected via cookies)
  • Demographic data (if available)


1.3 Sensitive Personal Data
As per Indian laws, sensitive personal data such as financial information (e.g., bank or card details) is only collected with your explicit consent and is handled with the highest level of security and privacy.

2. How We Use Your Information

Your information helps us enhance your experience and provide better services. We use the information to:

  • Process and fulfill your orders
  • Manage your account and transactions
  • Respond to your customer service requests and inquiries
  • Provide updates, promotions, and offers (with your consent)
  • Enhance the functionality of the website and improve user experience
  • Comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

  • Payment gateways and delivery partners for order processing
  • Third-party service providers (e.g., analytics, marketing, customer support) for enhancing services
  • Legal authorities if required by law or court order

4. Cookies

Our Site uses cookies to collect information and improve your browsing experience. Cookies help us analyze traffic, remember your preferences, and deliver personalized content. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your browsing experience.

5. Data Security

We prioritize the security of your personal information. We use industry-standard encryption and other security measures to protect your data from unauthorized access or disclosure. However, no online system can be 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law. You can request the deletion of your data by contacting us, and we will process the request in accordance with applicable legal requirements.

7. Your Rights

As per Indian laws, you have the right to:

  • Access and review your personal information
  • Correct inaccurate or outdated information
  • Withdraw consent to the processing of your data
  • Request the deletion of your data (subject to legal requirements)

To exercise these rights, please contact us at care@wearetero.com.

8. Grievance Redressal Mechanism

In compliance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievances Officer: Himanshu Verma
Email: care@wearetero.com
Phone: 8375006800


We are committed to addressing any concerns or issues you may have regarding the handling of your data.

 

9. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. Please review the respective privacy policies of any third-party sites you visit

10. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page, and the date of the update will be reflected at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about our privacy practices or this policy, please contact us:

Tero Greens Private Limited
Email: care@wearetero.com