At Tero Greens Private Limited (“Company,” “we,” “our,” or “us”), we strive to ensure a smooth shopping experience for our customers. However, we understand that there may be instances where you may need to cancel an order. Below is our policy regarding cancellations.
1. Order Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, you can do so easily by following these steps:
Once the cancellation request is placed, we will confirm the cancellation via email. Please note that orders can only be cancelled before they are shipped.
Refund for Cancelled Orders:
If you have already made a payment, the full amount will be refunded to your original payment method (Credit/Debit card, UPI, Net banking, etc.) within 5-7 business days.
2. Order Cancellation After Shipment
If your order has already been shipped but not yet delivered, it cannot be cancelled. However, you may refuse to accept the delivery at the time of arrival. Once we receive the returned product, we will process the refund in accordance with our Return and
3. No Cancellation and No Refund for Personalized or Customized Orders
Orders for personalized or customized products (made as per your specifications) are non-cancellable and non-refundable. Once an order for a personalized product is placed, it cannot be changed or cancelled. Please carefully review your order details before confirming your purchase. This includes:
4. Cookies
Our Site uses cookies to collect information and improve your browsing experience. Cookies help us analyze traffic, remember your preferences, and deliver personalized content. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your browsing experience.
By placing an order for personalized products, you acknowledge that these products are created specifically for you and are not eligible for cancellation or refund.
4. How to Cancel a Prepaid Order
For prepaid orders, if you cancel your order before it is shipped (and it is not a personalized order), the refund will be initiated to your original payment method. You will receive a confirmation email, and the refund process may take up to 5-7 business days, depending on your bank or payment gateway.
5. Exceptions for Non-Cancellable Orders
The following scenarios may not be eligible for order cancellations:
6. Late or Missing Refunds
7. Changes to the Policy
We reserve the right to modify or update this cancellation policy at any time without prior notice. Any changes will be posted on this page, and we encourage you to review this policy periodically.
8. Contact Us
If you have any questions about our cancellation policy or need assistance, please contact our customer support team at:
Tero Greens Private Limited
care@wearetero.com
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